Terms & Conditions

TERMS OF USE

The site, or third parties on the site, may provide links to other sites or resources over which Aerobu or any of its parent companies or subsidiaries has no control. Aerobu is not liable for the content, advertising or product information or any other materials displayed at those sites.

COPYRIGHT

This site and its contents are subject to copyright. The copyright is owned by Aerobu Co Pty Ltd (A.B.N. 83 618 416 514 ), or in the case of some material, a third party.

USE CONDUCT

This site includes product photography, product content and technical drawings (collectively, the "Content" which are protected by worldwide copyright and trademark, and by other international laws protecting intellectual property). AEROBU CO PTY LTD Ltd takes care in presenting the colour of products as accurartely as possible, however it must be noted that computer/tablet/mobile devices all differ in terms of screen quality and colour representation.

DISCLAIMER OF WARRANTY

You understand and agree that all content provided on this site (Aerobu.com) is provided on an "as is" the information provided on this site is provided "as is" and without warranties of any kind either express or implied. To the fullest extent permissible pursuant to applicable law, Aerobu disclaims all warranties, express or implied. The content on the site may contain inaccuracies and/or typographical errors Aerobu Co Pty Ltd does not warrant the accuracy or completeness of the content or the reliability of any advice, opinion, statement, price, color, availability or other information displayed or distributed through the site. You agree that all information shall be used at your own risk.

 

Some items may come with a manufacturer’s warranty. Warranties may vary from product to product and from manufacturer to manufacturer. You understand that we do not honor any warranty obligation for the manufacturer. You are obliged to claim your warranty directly with the manufacturer. In no event shall Aerobu, its parent company, subsidiaries, affiliates, agents, officers, employees or suppliers be liable to any entity for any indirect, special, exemplary, consequential or other damages.

PRIVACY POLICY

YOUR PRIVACY

AEROBU CO PTY LTD is committed to respecting your privacy. We use the information we collect to process orders and to provide a more personal experience. We will not sell or disclose any personal information that identifies you to any third party. When you place an order with AEROBU CO PTY LTD, your personal information and credit card information are secure. Credit cards payments are processed by either Paypal or NAB Transact. Aerobu Co Pty Ltd is bound by the Privacy Act 1988 and the National Privacy Principles set by the Federal Privacy Commissioner.

LINKS

This web site may contain links to other sites. Please be aware that Aerobu Co Pty Ltd is not responsible for the privacy practices of other sites. We encourage all users leaving our site to read the privacy terms of each subsequent web site carefully. This privacy statement applies solely to information on this site. This website may also contain product photography. We try to display each product as accurately as possible. Unless otherwise noted, copyright in each image belongs to the manufacturer(s) of the product(s) depicted.

EMAIL COMMUNICATION

We may contact you by email to respond to customer service questions you have submitted, or to address a problem affecting the use of the site, or to send you a confirmation message.

CORRECTION OF PERSONAL INFORMATION

If your personal information (e.g., address or telephone number) changes, or is no longer correct, we will provide a way to correct, update or remove your personal information. We also may communicate with you to provide or request updated information about your order or your account. You may be contacted by email or phone.

CONTACT

If you have any questions about this privacy policy, or about the information collection practices of AEROBU CO PTY LTD, please contact us at hello@aerobu.com

GOVERNING LAW

This website has been designed for use within Australia. By accessing this website you are agreeing that the Courts of Victoria, Australia will deal with any disputes which may arise between you and us, and that the laws of Victoria, Australia shall be the applicable law.

SECURITY

Our staff are responsible for securing your personal information. All Aerobu Co Pty Ltd employees have been made aware of the requirements of the National Privacy Principles and the Privacy Act. All personal information is protected on our systems through the use of passwords and other security procedures including physical, network and computer security. Access to your personal information is limited to those who specifically need it to conduct their responsibilities. We take reasonable steps to destroy or permanently de-identify your personal information where it is no longer required and to protect your personal information from unauthorised access, disclosure, loss, misuse

DELIVERY POLICY

We process all orders within three business days. Occasionally products are on backorder or out of stock. Merchandise will be shipped as soon as it comes in from the manufacturer.

Delivery time frames are between 1 - 3 days. The timeframes are listed in the specs for each product.

All orders require a signature on receipt. Parcels are sent via courier, so we are unable to deliver to PO boxes. If there is nobody present to sign, the merchandise will be taken back to the courier depot and a card will be left with a number for you to contact to arrange a redelivery. We reserve the right to not deliver items based on location. It is the customer's responsibility to provide the correct delivery address - if an incorrect address is supplied, the customer will be required to pay for the redelivery cost. 

We are unable to redirect orders once items have been dispatched.

If you refuse a delivery from Aerobu, you are responsible for the original delivery charges, and the cost of returning the merchandise to Aerobu. This amount will be deducted from your merchandise refund.

HOW MUCH DOES DELIVERY COST?

Free - mattresses only.
Cots have a delivery cost.

RETURN POLICY

Merchandise purchased from Aerobu Co Pty Ltd may be returned in the original condition and unused for a credit, excluding any shipping charges. You must contact customer care within 7 days of receipt of the merchandise.

If you believe an item is faulty, we may need to have the item assessed by the manufacturer to determine whether or not you are entitled to a refund.

Note Aerobu Co Pty Ltd will, at all times, honour its obligations under the Australian Consumer Law.

Trade orders and discounted orders are not covered under the return policy - products cannot be exchanged or returned. Merchandise will be replaced or repaired if found to be fault

CORPORATE OFFICE

181 William St, Melbourne VIC 3000. Atn Crowe Horvath